Terms & Conditions

Welcome to Kashkha! These Terms and Conditions govern your use of our beauty services marketplace app. By creating an account and using Kashkha, you agree to these terms. Please read them carefully.

Kashkha is a platform that connects you with beauty service providers in your area. We facilitate: • Discovery of beauty services and salons • Booking appointments with service providers • Secure payment processing • Reviews and ratings system • Customer support We do not provide beauty services directly - we connect you with independent service providers.

To provide our services, we collect: Account Information: • Your name, email, and phone number • Profile photo (optional) • Payment information (stored securely) Usage Information: • Services you book and search for • App usage patterns and preferences • Device information and location (when permitted) Communication Data: • Messages between you and service providers • Reviews and ratings you provide • Customer support interactions We only collect data necessary to provide and improve our services.

Your data helps us: Service Delivery: • Process bookings and payments • Connect you with service providers • Send appointment confirmations and reminders • Provide customer support App Improvement: • Analyze usage patterns to improve features • Recommend relevant services • Ensure app security and prevent fraud • Send important updates about our service Marketing (Optional): • Send promotional offers (you can opt out anytime) • Notify you about new features • Share relevant beauty tips and content We never sell your personal data to third parties.

When using Kashkha, you agree to: Account Security: • Provide accurate information • Keep your account secure • Notify us of unauthorized access • Be at least 18 years old Respectful Use: • Treat service providers with respect • Provide honest reviews • Follow appointment policies • Pay for services as agreed Prohibited Activities: • Don't misuse the platform • Don't share inappropriate content • Don't violate local laws • Don't create fake accounts Violations may result in account suspension.

Payment Processing: • Payments are processed securely through our payment partners • We support major credit cards and digital wallets • Prices include applicable taxes • Service providers set their own prices Cancellation & Refunds: • Each service provider has their own cancellation policy • Refunds depend on the provider's policy and timing of cancellation • Payment processing fees may not be refundable • Disputes are handled case-by-case For payment issues, contact our support team.

Please understand: Platform Role: • Kashkha is a marketplace connecting users with service providers • Service quality and availability are determined by providers • We don't control service provider actions or policies • Disputes should first be resolved with the provider Service Availability: • Services may not be available in all areas • Appointment slots depend on provider availability • Technical issues may occasionally affect the app • We continuously work to improve service reliability For service-related issues, our support team is here to help.

Account Closure: By You: • You can delete your account anytime in app settings • Scheduled appointments will need to be handled with providers • Some data may be retained for legal/business purposes By Us: • We may suspend accounts that violate these terms • Accounts with fraudulent activity will be terminated • Advance notice will be provided when possible After termination, you're still responsible for any outstanding payments.

We may update these terms to: • Reflect new features or services • Comply with legal requirements • Improve clarity and user understanding When we update: • You'll be notified through the app or website • Continued use means you accept the changes • Significant changes will be highlighted • You can stop using the app if you disagree We recommend reviewing terms periodically.

Questions about these terms? Contact us: Email: info@mykashkha.com Support: support@mykashkha.com We're here to help and will respond within 24-48 hours during business days. Thank you for using Kashkha!